community & safety

Built so you can choose with confidence.

Every run connects two real people, so trust isn't a feature — it's the foundation. Here's how we keep erruns safe, and the simple rules everyone agrees to.

How we protect every run

Verified runners

Every runner passes ID verification with a selfie match before they can accept a single run.

Ratings & real reviews

See completion rates, on-time stats, and reviews with photos from past runs before you choose.

Credentialed pros

Skilled services like massage and nail care require proof of training — verified, not just claimed.

Cash, 0% fees

erruns is cash-basis — you pay your runner directly in cash once the run is marked complete, and erruns charges 0% commission.

You choose

We never auto-assign. You review who offered and pick the person you're most comfortable with.

Support that responds

Something off? Reach a real person any time at team@erruns.com or through in-app help.

Community guidelines

By using erruns, everyone agrees to these basics. They keep the community safe, fair, and worth coming back to.

Be respectful

  • Treat every poster and runner with courtesy. No harassment, discrimination, or abusive language.
  • Communicate clearly and honestly about what a run involves.

Be honest & reliable

  • Posters: describe the errand accurately and pay the agreed amount.
  • Runners: only accept what you can genuinely do, and complete it as described.
  • Keep ratings and reviews truthful.

Keep it safe & legal

  • No illegal, dangerous, or prohibited items or tasks (see our Terms).
  • Don't ask anyone to do something unsafe or to break the law.
  • Skilled services must be offered only by those qualified to provide them.

Protect privacy & payment

  • Keep payments on the platform so they stay protected — never pay or accept payment off-app.
  • Respect each other's personal information; use it only to complete the run.

Safety tips for home visits: check the runner's profile, ratings, and verified badges before booking; keep chat and payment in the app; and share your run status with someone you trust. For skilled services, look for the credential badge.

Reporting & enforcement

If someone breaks these guidelines, report it in the app or email team@erruns.com. We review reports and may warn, suspend, or remove accounts that put the community at risk. In an emergency, always contact local authorities first.

Related: Terms of Service · Privacy Policy · Help center